Phil Foden Manchester City Puma 2024/25 Home Authentic Player Jersey - Light Blue

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Shipping Policy

Thank you for shopping at JerseyTeamsFans! We aim to provide a smooth and efficient shipping experience. Please read our shipping policy to understand how we handle your orders and delivery.

1. Order Processing Time
Orders are typically processed within 1-3 business days (Monday to Friday, excluding Sunday) after payment has been received and verified.
Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email once your order has been processed and shipped, along with tracking information if available.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options based on your location. Delivery times may vary depending on your shipping choice and location.
Standard Shipping: Typically takes [ 3 to 5 business days] for delivery.
Expedited Shipping: Typically takes [ 5 business days] for delivery.
International Shipping: Delivery times vary based on destination. International shipments may take [5 to 15 Days].
Please note that shipping times are estimates and may vary depending on the carrier and any unexpected delays.
3. Free Shipping
We’re excited to offer our customers excellent value and service. That’s why we provide free shipping from our UK warehouses via DHL and from our USA warehouses via USPS.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your shipment.
If you did not receive a tracking number or have trouble tracking your order, please contact us at support@jerseyteamsfans.com , and we’ll be happy to assist.
5. Missing or Lost Shipments
If your package is marked as “delivered,” but you haven’t received it, please check with your local postal service or carrier, as they may have more information on the delivery.
If your package is lost or delayed, please contact us immediately, and we will assist you in filing a claim with the carrier if necessary.
6. Damaged Items
If you receive a damaged item, please contact us within 7 days of receiving your order. We will assist you with returning the damaged product and arranging for a replacement or refund.
Please provide photos of the damaged item and the packaging to help us process the claim more quickly.
7. Address Accuracy
Please ensure that your shipping address is correct and complete before completing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete address details.
If you notice an error in your shipping address after placing your order, please contact us immediately at support@jerseyteamsfans.com , and we’ll do our best to correct it before your order ships.
8. Order Cancellations
Once an order has been processed and shipped, it cannot be canceled. If you need to make a change to your order, please contact us as soon as possible, and we’ll do our best to accommodate your request before shipment.
9. Contact Us
If you have any questions regarding shipping or need assistance with your order, please feel free to reach out to us at support@jerseyteamsfans.com .

Order Cancellation
You can cancel your order anytime before it has been shipped. If your order has been paid for and you wish to change or cancel it, please contact us within 12 hours. Once the packaging and shipping process begins, the order can no longer be canceled.

I accidentally canceled my order, can I reinstate it?
If you’ve accidentally canceled your order but still wish to receive it, the best way to proceed is to place a new order at checkout. If you have any questions, feel free to reach out to us at support@jerseyteamsfans.com — we’re happy to assist you!

I canceled my order, but I’m unsure if it was successful. Can you confirm?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive a follow-up email confirming the cancellation. If you haven’t received a confirmation email, please contact us at support@jerseyteamsfans.com 

Return and Refund Policy

Thank you for shopping at support@jerseyteamsfans.com. We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help with returns and refunds based on the following terms.

1. Returns

You have 30 days from the date of purchase to return an item.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain items, such as customized or personalized shirts, may not be eligible for return unless there is a defect or error in the product.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original payment method within a certain amount of days.
Please note that the time it takes for your refund to appear on your account may vary depending on your payment provider.

3. Exchanges

If you would like to exchange an item for a different size or design, please follow the return process and place a new order for the replacement item.
We do not charge an exchange fee, but you will be responsible for any return shipping fees.

4. Shipping Costs

You will be responsible for paying your own shipping costs for returning the item, unless the item is defective or incorrect.
Original shipping costs are non-refundable, except in cases of damaged or incorrect items.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [your email address] and provide a photo of the issue. We will offer you a full refund or replacement depending on your preference.
6. How to Return an Item
To initiate a return, please contact us at [your email address] with your order number and reason for the return.
We will provide instructions on how to send the item back to us.

7. Non-Returnable Items

Some items are non-returnable, including:
Customized or personalized shirts
Items marked as "final sale"

8. Contact Us

If you have any questions regarding our return and refund policy or need further assistance, please don't hesitate to reach out to us at support@jerseyteamsfans.com .
Thank you for shopping with us! We appreciate your support and want to ensure you have a great experience.